Edukasi Pasien Sebagai Upaya Peningkatan Mutu Pelayanan Kebidanan di Praktik Mandiri Bidan

Apriyanti Aini; Popy Apriyanti; Rinda Lamdayani

doi:10.58266/jpmb.v5i2.1859

Authors

Apriyanti Aini STIKES Abdurahman Palembang, Indonesia
Popy Apriyanti STIKES Abdurahman Palembang, Indonesia
Rinda Lamdayani STIKES Abdurahman Palembang, Indonesia

DOI:

https://doi.org/10.58266/jpmb.v5i2.1859

Keywords:

edukasi pasien, praktik mandiri bidan, pelayanan kebidanan, mutu pelayanan

Abstract

Mutu pelayanan kebidanan tidak hanya ditentukan oleh kompetensi klinis tenaga kesehatan, tetapi juga oleh komunikasi, penghormatan terhadap hak pasien, keselamatan, dan keterlibatan pasien dalam proses pelayanan. Edukasi pasien merupakan salah satu pendekatan untuk membantu pasien memahami informasi pelayanan dan berpartisipasi secara lebih aktif. Kegiatan pengabdian kepada masyarakat ini bertujuan meningkatkan pengetahuan pasien mengenai mutu pelayanan kebidanan dan peran pasien dalam mendukung perbaikan pelayanan di Praktik Mandiri Bidan (PMB). Kegiatan dilaksanakan pada 30 September 2026 dan diikuti 30 pasien. Tahapan kegiatan meliputi persiapan, penyuluhan interaktif, diskusi dan tanya jawab, pembagian leaflet, serta evaluasi menggunakan pre-test dan post-test. Materi meliputi hak dan kewajiban pasien, alur pelayanan, komunikasi efektif, keselamatan pasien, kepatuhan terhadap anjuran pelayanan, pengenalan tanda bahaya, serta penyampaian saran dan keluhan. Data yang tersedia menunjukkan bahwa peserta dengan kategori pengetahuan baik meningkat dari 5 orang (16,7%) sebelum edukasi menjadi 27 orang (90,0%) setelah edukasi. Sebaliknya, kategori pengetahuan kurang menurun dari 25 orang (83,3%) menjadi 3 orang (10,0%). Hasil tersebut menunjukkan perubahan deskriptif pada distribusi kategori pengetahuan setelah edukasi. Edukasi pasien dapat dipertimbangkan sebagai kegiatan pendukung pelayanan rutin di PMB, dengan evaluasi berkala dan mekanisme umpan balik yang terdokumentasi.

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